Project Case Study
The ROPay Admin application was developed for an automotive dealership to streamline the management of online payments and digital Repair Orders (ROs). As the UX Designer, I led the initial design process, collaborating with a cross-functional team that included a UI designer, developers, CTO, and company stakeholders. The project aimed to create a user-friendly desktop application that would reduce manual paperwork and enhance the efficiency of the dealership's service department.
My Roles: UX Design
Key Tools: Figma (wireframing & prototyping), Confluence (technical documentation)
Platform: Web & Mobile SaaS App
The dealership needed a centralized admin tool to efficiently manage incoming online payments and digitize the processing of Repair Orders.
By implementing a fully online system for managing customer payments and repair orders, the need for physical paperwork would be dramatically reduced. A streamlined, easy-to-use admin tool would improve processing speed, enhance staff efficiency, and ultimately lead to higher revenue and greater customer satisfaction.
• Research and Design
• Technical Documentation
• Wireframe and Prototyping
We designed and delivered a desktop application that empowered service department staff to manage online payments and upload digital Repair Orders for customer sign-off. The system replaced paper-based processes, improved accuracy, and accelerated service workflows.
Early feedback revealed a significant reduction in transaction processing time, improving both staff productivity and the customer experience.
The ROPay Admin experience evolved through multiple rounds of design refinement, beginning with low-fidelity wireframes and advancing to fully interactive, high-fidelity prototypes. Each iteration incorporated real-world feedback from dealership staff, ensuring the final interface was intuitive, efficient, and aligned with operational needs.
Following its successful launch, ROPay Admin has facilitated over $1 million in completed transactions, validating its measurable business impact and establishing it as a trusted part of daily operations.
https://ropay.genevamedia.com/